Source note · Amazon Connect Contact Lens
Enabling conversational analytics takes two steps in order: first enable it on the instance, then add a Set recording and analytics behavior block to a flow and configure it for voice, chat, email or a combination.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · numbered list at top of page; section 'Enable conversational analytics for your Connect Customer instance'
Cite this note
APA
WarmTransfer. (2026, September 30). Amazon Connect Contact Lens: source note amazon-connect-contact-lens-enable-two-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-enable-two-steps
BibTeX
@misc{warmtransfer-claim-amazon-connect-contact-lens-enable-two-steps,
title = {Amazon Connect Contact Lens: source note amazon-connect-contact-lens-enable-two-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-contact-lens-enable-two-steps},
note = {Source note amazon-connect-contact-lens-enable-two-steps, checked 2026-09-30}
}