Source note · Setting up queued callbacks in Amazon Connect
For a queued callback, an optional outbound whisper flow is what the customer hears after picking up and before connecting to the agent, and an optional agent whisper flow is what the agent hears after accepting the contact and before being joined to the customer.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Steps to set up queued callbacks, optional whisper bullets
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-whisper-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-whisper-flows
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-whisper-flows,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-whisper-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-whisper-flows},
note = {Source note amazon-connect-callback-setup-whisper-flows, checked 2026-09-30}
}