Source note · Setting up queued callbacks in Amazon Connect
A callback that goes to voicemail is considered connected and Amazon Connect does not retry it.
Checked 2026-09-30
If the callback goes to voicemail, it's considered connected and Connect Customer does not retry again.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · The routing process, item 4; and step 12, Maximum number of retries
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-voicemail-connected. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-voicemail-connected
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-voicemail-connected,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-voicemail-connected},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-voicemail-connected},
note = {Source note amazon-connect-callback-setup-voicemail-connected, checked 2026-09-30}
}