Source note · Setting up queued callbacks in Amazon Connect
If no agents are available to work callbacks, a callback can stay in queue for up to 7 days after it is created before Amazon Connect automatically removes it.
Checked 2026-09-30
the callbacks can stay in queue for up to 7 days after they are created before Connect Customer automatically removes them.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · The routing process, item 2
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-seven-day-expiry. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-seven-day-expiry
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-seven-day-expiry,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-seven-day-expiry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-seven-day-expiry},
note = {Source note amazon-connect-callback-setup-seven-day-expiry, checked 2026-09-30}
}