Source note · Setting up queued callbacks in Amazon Connect
If a customer calls again while their callback is waiting in the callback queue, the new call is treated as a new call and handled as usual; the platform does not deduplicate it against the pending callback.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · The routing process, item 5
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-repeat-call-new-contact. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-repeat-call-new-contact
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-repeat-call-new-contact,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-repeat-call-new-contact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-repeat-call-new-contact},
note = {Source note amazon-connect-callback-setup-repeat-call-new-contact, checked 2026-09-30}
}