Source note · Setting up queued callbacks in Amazon Connect
On the callback contact record, Queue Duration includes the Initial delay plus the time spent waiting for an agent: in the vendor example a 99 second delay and a 21 second wait give a Queue Duration of 120 seconds.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact records
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Connect Customer real-time metrics example for a queued callback flow — Amazon Web Services · tier 2 current vendor documentation · contact record-2 table, Queue Duration row
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-queue-duration-delay. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-queue-duration-delay
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-queue-duration-delay,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-queue-duration-delay},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-queue-duration-delay},
note = {Source note amazon-connect-callback-setup-queue-duration-delay, checked 2026-09-30}
}