Source note · Setting up queued callbacks in Amazon Connect
AWS suggests considering a lower priority for queued callbacks than for the incoming-call queue so that agents work callbacks only when incoming call volume is low.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · How queued callbacks affect queue limits, second bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-lower-priority-tip. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-lower-priority-tip
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-lower-priority-tip,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-lower-priority-tip},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-lower-priority-tip},
note = {Source note amazon-connect-callback-setup-lower-priority-tip, checked 2026-09-30}
}