Source note · Setting up queued callbacks in Amazon Connect
The callback-offering flow can be built as a Customer queue flow, a Transfer to agent flow or a Transfer to queue flow, and the Transfer to queue block is also supported in an Inbound flow.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Create a flow for queued callbacks, step 2 Tip
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-flow-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-flow-types
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-flow-types,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-flow-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-flow-types},
note = {Source note amazon-connect-callback-setup-flow-types, checked 2026-09-30}
}