Source note · Setting up queued callbacks in Amazon Connect
Agent first callback mode is the default dial mode; customer first callback mode, in which Amazon Connect dials the customer first and offers the callback to an agent only if the customer answers, is available only in instances with the next-generation Connect Customer experience.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use customer first callback mode in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · introduction bullets
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-dial-mode-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-dial-mode-default
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-dial-mode-default,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-dial-mode-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-dial-mode-default},
note = {Source note amazon-connect-callback-setup-dial-mode-default, checked 2026-09-30}
}