Source note · Setting up queued callbacks in Amazon Connect
In customer first callback mode the Maximum number of retries and Minimum time between attempts settings on the Transfer to queue block are not supported; retries are configured in the outbound callback flow, branching on the output of a Check call progress block.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use customer first callback mode in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Retries for customer first callbacks, How retries work
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-cust-first-no-retry. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-cust-first-no-retry
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-cust-first-no-retry,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-cust-first-no-retry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-cust-first-no-retry},
note = {Source note amazon-connect-callback-setup-cust-first-no-retry, checked 2026-09-30}
}