Source note · Setting up queued callbacks in Amazon Connect
In a customer first outbound flow, Check call progress results VOICEMAIL_BEEP and VOICEMAIL_NO_BEEP indicate voicemail and are the documented trigger for recreating the callback, while HUMAN_ANSWERED is the documented trigger for transferring to queue.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use customer first callback mode in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Configure retries with Check Call Progress
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-cust-first-amd-values. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-cust-first-amd-values
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-cust-first-amd-values,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-cust-first-amd-values},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-cust-first-amd-values},
note = {Source note amazon-connect-callback-setup-cust-first-amd-values, checked 2026-09-30}
}