Source note · Setting up queued callbacks in Amazon Connect
The callback is a new contact, separate from the original inbound voice contact, and Set creation flow on the Transfer to queue block optionally chooses the flow that runs when that callback contact is created.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Create a flow for queued callbacks, step 15
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-callback-new-contact. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-callback-new-contact
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-callback-new-contact,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-callback-new-contact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-callback-new-contact},
note = {Source note amazon-connect-callback-setup-callback-new-contact, checked 2026-09-30}
}