Source note · Setting up queued callbacks in Amazon Connect
In the default callback routing process the customer's number is put in a queue and routed to the next available agent, and Amazon Connect calls the customer only after an agent accepts the callback in the CCP.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queued callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up queued callback by creating flows, queues, and routing profiles in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · The routing process, items 1-2
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-agent-first-routing. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-agent-first-routing
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-agent-first-routing,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-agent-first-routing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-agent-first-routing},
note = {Source note amazon-connect-callback-setup-agent-first-routing, checked 2026-09-30}
}