The Amazon Connect Streams library lets a web application embed the CCP UI components or handle agent and contact state events directly to build its own agent interface.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Streams API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Embed a custom Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · first paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-streams-embeds-ccp. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-streams-embeds-ccp
BibTeX
@misc{warmtransfer-claim-amazon-connect-agent-workspace-setup-streams-embeds-ccp,
title = {Setting up the Amazon Connect agent workspace and step-by-step guides: source note amazon-connect-agent-workspace-setup-streams-embeds-ccp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-agent-workspace-setup-streams-embeds-ccp},
note = {Source note amazon-connect-agent-workspace-setup-streams-embeds-ccp, checked 2026-10-02}
}