Source note · Agent assist and real-time guidance
Real-Time Assist is powered by AI Assistant skills that an administrator creates and manages in Webex AI Studio, reached from Control Hub at Services then Contact Center then AI Assistant under Desktop Experience then the Manage AI Assistant skills link in the Real-Time Assist section, and those skills are then linked to queues.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent assist
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Cisco AI Assistant for Webex Contact Center: Administrator's guide to configuring Real-Time Assist — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Create and manage AI Assistant skills, Accessing Webex AI Studio
Cite this note
APA
WarmTransfer. (2026, September 16). Agent assist and real-time guidance: source note aiassist-skills-are-built-in-ai-studio-and-linked-to-queues. WarmTransfer. https://warmtransfer.net/knowledge/claims/aiassist-skills-are-built-in-ai-studio-and-linked-to-queues
BibTeX
@misc{warmtransfer-claim-aiassist-skills-are-built-in-ai-studio-and-linked-to-queues,
title = {Agent assist and real-time guidance: source note aiassist-skills-are-built-in-ai-studio-and-linked-to-queues},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/aiassist-skills-are-built-in-ai-studio-and-linked-to-queues},
note = {Source note aiassist-skills-are-built-in-ai-studio-and-linked-to-queues, checked 2026-09-16}
}