Source note · Agent assist and real-time guidance

For voice interactions Real-Time Assist requires media forking to be enabled in Flow Designer for the relevant queues, so the feature is switched on per queue in the flow rather than once for the organisation.

Checked 2026-09-16

Vendor: Cisco
Product: Webex Contact Center
Subsystem: agent assist
Deployment: not restricted
Region: not restricted
Release range: not restricted
Checked: 2026-09-16

Sources

Cisco AI Assistant for Webex Contact Center: Administrator's guide to configuring Real-Time Assist — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Prerequisites, Media forking for voice interactions

Cite this note

APA

WarmTransfer. (2026, September 16). Agent assist and real-time guidance: source note aiassist-media-forking-is-per-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/aiassist-media-forking-is-per-queue

BibTeX

@misc{warmtransfer-claim-aiassist-media-forking-is-per-queue,
  title  = {Agent assist and real-time guidance: source note aiassist-media-forking-is-per-queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/aiassist-media-forking-is-per-queue},
  note   = {Source note aiassist-media-forking-is-per-queue, checked 2026-09-16}
}

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