Source note · Agent assist and real-time guidance
Cisco lists 5 prerequisites before Real-Time Assist can be enabled: the organisation must run on the Webex Contact Center Flex 3.0 platform, it must have purchased the A-FLEX-AI-ASST add-on SKU, media forking must be enabled in Flow Designer for the relevant queues for voice interactions, Webex Connect must be enabled to create actions and automate workflows, and the administrator must hold role-based access control privileges that include access to Real-Time Assist.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent assist
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Cisco AI Assistant for Webex Contact Center: Administrator's guide to configuring Real-Time Assist — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Prerequisites
Cite this note
APA
WarmTransfer. (2026, September 16). Agent assist and real-time guidance: source note aiassist-five-prerequisites-before-enabling. WarmTransfer. https://warmtransfer.net/knowledge/claims/aiassist-five-prerequisites-before-enabling
BibTeX
@misc{warmtransfer-claim-aiassist-five-prerequisites-before-enabling,
title = {Agent assist and real-time guidance: source note aiassist-five-prerequisites-before-enabling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/aiassist-five-prerequisites-before-enabling},
note = {Source note aiassist-five-prerequisites-before-enabling, checked 2026-09-16}
}