Source note · Agent assist and real-time guidance
Cisco describes Real-Time Assist as supporting both inbound and outbound voice calls and inbound digital interactions, naming no outbound digital case.
field report · Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent assist
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Status
- field report
- Checked
- 2026-09-16
Sources
- Cisco AI Assistant for Webex Contact Center: Administrator's guide to configuring Real-Time Assist — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Benefits, Dual-channel capability
Cite this note
APA
WarmTransfer. (2026, September 16). Agent assist and real-time guidance: source note aiassist-digital-support-is-inbound-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/aiassist-digital-support-is-inbound-only
BibTeX
@misc{warmtransfer-claim-aiassist-digital-support-is-inbound-only,
title = {Agent assist and real-time guidance: source note aiassist-digital-support-is-inbound-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/aiassist-digital-support-is-inbound-only},
note = {Source note aiassist-digital-support-is-inbound-only, checked 2026-09-16}
}