Source note · Webex Contact Center RONA and agent state handling
An agent on chat, email or social messaging can move directly to Not Ready while still engaged, bypassing Pending Idle, and an agent on voice cannot.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent state transition material
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center RONA and agent state handling: source note agst-non-voice-bypasses-pending-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/agst-non-voice-bypasses-pending-idle
BibTeX
@misc{warmtransfer-claim-agst-non-voice-bypasses-pending-idle,
title = {Webex Contact Center RONA and agent state handling: source note agst-non-voice-bypasses-pending-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agst-non-voice-bypasses-pending-idle},
note = {Source note agst-non-voice-bypasses-pending-idle, checked 2026-09-05}
}