Claim record · Webex Contact Center RONA and agent state handling
The agent states article never uses the word transfer and names no transfer state; it defines consult-specific call control states instead, among them Consult Requested, Consulting, Consult on Hold and Conference.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Whole article; call control state material
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Contact Center RONA and agent state handling: claim agst-no-transfer-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/agst-no-transfer-state
BibTeX
@misc{warmtransfer-claim-agst-no-transfer-state,
title = {Webex Contact Center RONA and agent state handling: claim agst-no-transfer-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agst-no-transfer-state},
note = {Claim agst-no-transfer-state, verified 2026-09-05}
}