Source note · Webex Contact Center RONA and agent state handling
Supervisor monitoring surfaces 2 states, Monitoring and Monitoring Paused, and the article states they are not supported within Desktop.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Mid-call monitoring material
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center RONA and agent state handling: source note agst-monitoring-states-not-in-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/agst-monitoring-states-not-in-desktop
BibTeX
@misc{warmtransfer-claim-agst-monitoring-states-not-in-desktop,
title = {Webex Contact Center RONA and agent state handling: source note agst-monitoring-states-not-in-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agst-monitoring-states-not-in-desktop},
note = {Source note agst-monitoring-states-not-in-desktop, checked 2026-09-05}
}