Claim record · Webex Contact Center RONA and agent state handling
A campaign agent on a reservation call is displayed as Reserved rather than moving to Engaged.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent state material, campaign reservation call
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Contact Center RONA and agent state handling: claim agst-campaign-reservation-stays-reserved. WarmTransfer. https://warmtransfer.net/knowledge/claims/agst-campaign-reservation-stays-reserved
BibTeX
@misc{warmtransfer-claim-agst-campaign-reservation-stays-reserved,
title = {Webex Contact Center RONA and agent state handling: claim agst-campaign-reservation-stays-reserved},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agst-campaign-reservation-stays-reserved},
note = {Claim agst-campaign-reservation-stays-reserved, verified 2026-09-05}
}