Source note · Agent screen recording in contact centers
The Calabrio ONE classic media player shows one monitor at a time from multi-monitor captures, plays back at 1920 x 1088, and multi-monitor recordings are at least twice the size of single-monitor ones.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- media player
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Watch the screen capture of a contact in the classic media player — WFO Help Center (wfohelp.com) · tier 2 current vendor documentation · Screen Capture panel overview
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-wfo-multi-monitor-playback. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-wfo-multi-monitor-playback
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-wfo-multi-monitor-playback,
title = {Agent screen recording in contact centers: source note agent-screen-recording-wfo-multi-monitor-playback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-wfo-multi-monitor-playback},
note = {Source note agent-screen-recording-wfo-multi-monitor-playback, checked 2026-10-02}
}