Source note · Agent screen recording in contact centers
Cisco lists screen recording, capturing agent screen activity alongside audio for evaluations, as a feature of the Basic QM offering on Webex WFO for Webex Contact Center as well as the full QM package.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- quality management packaging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- page updated 2025-08-13
- Checked
- 2026-10-02
Sources
- Basic WFM and QM Offerings on Webex WFO (Webex Contact Center) — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Basic QM feature comparison table (Screen recording row)
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-webex-wfo-basic-qm-screen. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-webex-wfo-basic-qm-screen
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-webex-wfo-basic-qm-screen,
title = {Agent screen recording in contact centers: source note agent-screen-recording-webex-wfo-basic-qm-screen},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-webex-wfo-basic-qm-screen},
note = {Source note agent-screen-recording-webex-wfo-basic-qm-screen, checked 2026-10-02}
}