Source note · Agent screen recording in contact centers
Because Requirement 3.3.1 as described in FAQ 1210 applies to SAD in any form, a screen recording that shows a card security code typed or displayed on the agent desktop is likely subject to the same no-storage rule, though the FAQ does not mention screen recordings.
inferred · Checked 2026-10-02
- Vendor
- not restricted
- Product
- PCI DSS
- Subsystem
- Requirement 3.3.1
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- FAQ 1210: Are audio/voice recordings permitted to contain sensitive authentication data? — PCI Security Standards Council · tier 1 standards and regulators · FAQ 1210 answer (inference beyond its audio-only scope)
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-pci-screen-sad-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-pci-screen-sad-inference
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-pci-screen-sad-inference,
title = {Agent screen recording in contact centers: source note agent-screen-recording-pci-screen-sad-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-pci-screen-sad-inference},
note = {Source note agent-screen-recording-pci-screen-sad-inference, checked 2026-10-02}
}