Source note · Agent screen recording in contact centers
PCI SSC FAQ 1210 says Requirement 3.3.1 forbids keeping sensitive authentication data after authorization in any form, including digital audio recordings, so it should be suppressed at capture or securely deleted.
Checked 2026-10-02
- Vendor
- not restricted
- Product
- PCI DSS
- Subsystem
- Requirement 3.3.1
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- FAQ dated June 2025
- Checked
- 2026-10-02
Sources
- FAQ 1210: Are audio/voice recordings permitted to contain sensitive authentication data? — PCI Security Standards Council · tier 1 standards and regulators · FAQ 1210 answer
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-pci-faq-1210-audio-sad. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-pci-faq-1210-audio-sad
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-pci-faq-1210-audio-sad,
title = {Agent screen recording in contact centers: source note agent-screen-recording-pci-faq-1210-audio-sad},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-pci-faq-1210-audio-sad},
note = {Source note agent-screen-recording-pci-faq-1210-audio-sad, checked 2026-10-02}
}