Source note · Agent screen recording in contact centers
NICE CXone ScreenAgent for Mac supports macOS 10.15 Catalina and later, records up to three screens, and needs the macOS screen recording permission granted manually after install.
Checked 2026-10-02
- Vendor
- NICE
- Product
- NICE CXone
- Subsystem
- ScreenAgent for Mac
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- ScreenAgent for Mac 3.0.1+
- Checked
- 2026-10-02
Sources
- ScreenAgent for Mac — NICE · tier 2 current vendor documentation · Prerequisites; Install Advanced ScreenAgent for Mac
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-nice-mac-permissions. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-nice-mac-permissions
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-nice-mac-permissions,
title = {Agent screen recording in contact centers: source note agent-screen-recording-nice-mac-permissions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-nice-mac-permissions},
note = {Source note agent-screen-recording-nice-mac-permissions, checked 2026-10-02}
}