Source note · Agent screen recording in contact centers
The Genesys Cloud screen recording overview says screen recording works in VDI when the desktop app or browser with GCBA runs in the same virtual desktop session, and that GCBA must not be installed on the endpoint when the browser runs in VDI.
disputed · Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- VDI support
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Screen recording overview — Genesys · tier 2 current vendor documentation · Requirements > VDI
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-sr-vdi-same-session. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-sr-vdi-same-session
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-sr-vdi-same-session,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-sr-vdi-same-session},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-sr-vdi-same-session},
note = {Source note agent-screen-recording-genesys-sr-vdi-same-session, checked 2026-10-02}
}