Source note · Agent screen recording in contact centers
A Genesys Cloud recording policy can archive screen recordings or set a delete date, with screen recordings kept for at most 365 days.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a policy — Genesys · tier 2 current vendor documentation · Actions > screen recording retention
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-retention-365d. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-retention-365d
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-retention-365d,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-retention-365d},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-retention-365d},
note = {Source note agent-screen-recording-genesys-retention-365d, checked 2026-10-02}
}