Source note · Agent screen recording in contact centers
On macOS, the Genesys Cloud desktop app needs the operating-system screen recording permission granted before screens can be captured.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- desktop requirements
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Screen recording overview — Genesys · tier 2 current vendor documentation · Requirements > Mac
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-mac-os-permission. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-mac-os-permission
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-mac-os-permission,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-mac-os-permission},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-mac-os-permission},
note = {Source note agent-screen-recording-genesys-mac-os-permission, checked 2026-10-02}
}