Source note · Agent screen recording in contact centers
The Genesys Cloud Background Assistant overview describes GCBA as a Windows-only background service and states it is incompatible with VDI environments and with custom platform API or SDK integrations.
disputed · Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud Background Assistant
- Subsystem
- VDI support
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Genesys Cloud Background Assistant (GCBA) overview — Genesys · tier 2 current vendor documentation · Limitations
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-gcba-vdi-incompatible. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-gcba-vdi-incompatible
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-gcba-vdi-incompatible,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-gcba-vdi-incompatible},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-gcba-vdi-incompatible},
note = {Source note agent-screen-recording-genesys-gcba-vdi-incompatible, checked 2026-10-02}
}