Source note · Agent screen recording in contact centers
Genesys Cloud records screens only during ACD interactions (and, if the policy says so, after-call work); non-ACD interactions cannot be screen-recorded.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- recording policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a policy — Genesys · tier 2 current vendor documentation · Actions > Initiate screen recording
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-acd-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-acd-only
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-acd-only,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-acd-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-acd-only},
note = {Source note agent-screen-recording-genesys-acd-only, checked 2026-10-02}
}