Source note · Agent screen recording in contact centers
Amazon Connect can screen-record a voice contact without recording the call audio, by disabling voice recording in the Set recording and analytics behavior block while leaving screen recording on.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flow configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > Configuration > Can I opt only for screen recording and not for call recording?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-screen-without-voice. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-screen-without-voice
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-screen-without-voice,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-screen-without-voice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-screen-without-voice},
note = {Source note agent-screen-recording-aws-screen-without-voice, checked 2026-10-02}
}