Source note · Agent screen recording in contact centers
Amazon Connect writes screen recordings under the configured prefix (console default connect/<instance-alias>/ScreenRecordings) as year/month/day/<contact-id>_<UTC-timestamp>.mp4, and the contact record RecordingsInfo Location field points to it.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- screen recording storage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > Configuration > Where are screen recordings stored? and How do I find the Amazon S3 location
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-s3-object-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-s3-object-path
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-s3-object-path,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-s3-object-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-s3-object-path},
note = {Source note agent-screen-recording-aws-s3-object-path, checked 2026-10-02}
}