Source note · Agent screen recording in contact centers
Amazon Connect delivers screen recordings to the customer's own S3 bucket encrypted with the customer-specified KMS key, and the bucket-level key must match the key in instance data storage configuration.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- screen recording storage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > General specifications > Where are the screen recording files stored; Configuration > Can I configure ... a KMS key that is different
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-s3-kms-storage. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-s3-kms-storage
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-s3-kms-storage,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-s3-kms-storage},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-s3-kms-storage},
note = {Source note agent-screen-recording-aws-s3-kms-storage, checked 2026-10-02}
}