Source note · Agent screen recording in contact centers
With Amazon Connect rule-based redaction the screen is captured continuously and masking is applied after the contact ends, so the unredacted recording is still stored in S3 beside the redacted copy.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- rule-based redaction
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Rule-based redaction FAQ > Does rule-based redaction pause or stop the recording; Does rule-based redaction affect storage costs?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-redaction-keeps-original. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-redaction-keeps-original
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-redaction-keeps-original,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-redaction-keeps-original},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-redaction-keeps-original},
note = {Source note agent-screen-recording-aws-redaction-keeps-original, checked 2026-10-02}
}