Source note · Agent screen recording in contact centers
An Amazon Connect redacted screen recording carries audio only if conversational analytics call recording redaction is also enabled for the contact; otherwise it has no audio.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- rule-based redaction
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Rule-based redaction FAQ > Configuration > Does rule-based redaction require conversational analytics?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-redacted-copy-audio. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-redacted-copy-audio
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-redacted-copy-audio,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-redacted-copy-audio},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-redacted-copy-audio},
note = {Source note agent-screen-recording-aws-redacted-copy-audio, checked 2026-10-02}
}