Source note · Agent screen recording in contact centers
AWS states Amazon Connect including screen recording is PCI DSS compliant but that the customer is responsible for determining whether its own implementation meets its compliance requirements.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- compliance
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > General specifications > Is screen recording PCI compliant?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-pci-shared-responsibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-pci-shared-responsibility
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-pci-shared-responsibility,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-pci-shared-responsibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-pci-shared-responsibility},
note = {Source note agent-screen-recording-aws-pci-shared-responsibility, checked 2026-10-02}
}