Source note · Agent screen recording in contact centers
Amazon Connect does not notify agents by default that a contact is being screen-recorded; an indicator has to be built with the Streams JS library.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent experience
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > General specifications > Are agents alerted when screen recording is enabled for a contact?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-no-agent-indicator. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-no-agent-indicator
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-no-agent-indicator,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-no-agent-indicator},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-no-agent-indicator},
note = {Source note agent-screen-recording-aws-no-agent-indicator, checked 2026-10-02}
}