Source note · Agent screen recording in contact centers
Amazon Connect screen recording is not supported when an agent is logged into multiple CCP instances at the same time, in the same or different browsers.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- screen recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > General specifications > Is screen recording supported when Agents are logged into multiple CCP instances?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-multi-ccp-unsupported. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-multi-ccp-unsupported
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-multi-ccp-unsupported,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-multi-ccp-unsupported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-multi-ccp-unsupported},
note = {Source note agent-screen-recording-aws-multi-ccp-unsupported, checked 2026-10-02}
}