Source note · Agent screen recording in contact centers
Amazon Connect screen recording keeps recording when the agent places the customer on hold.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- screen recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > General specifications > Does screen recording STOP when an agent places a customer on hold?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-continues-on-hold. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-continues-on-hold
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-continues-on-hold,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-continues-on-hold},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-continues-on-hold},
note = {Source note agent-screen-recording-aws-continues-on-hold, checked 2026-10-02}
}