Source note · Agent screen recording in contact centers
If an agent closes the browser right after an Amazon Connect contact ends before the final capture uploads, the screen recording is published at the agent's next CCP login; closing it at the very start of a contact may mean the recording is never published.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- screen recording upload
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > General specifications > What happens if an agent closes the browser during a contact
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-browser-close-upload. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-browser-close-upload
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-browser-close-upload,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-browser-close-upload},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-browser-close-upload},
note = {Source note agent-screen-recording-aws-browser-close-upload, checked 2026-10-02}
}