Source note · Agent screen recording in contact centers
Amazon Connect records screens at a fixed, non-configurable 5 frames per second using the OpenH264 codec.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- screen recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Frequently asked questions about Connect Customer screen recording capabilities — Amazon Web Services · tier 2 current vendor documentation · Screen recording FAQ > Configuration > What is the frame rate ...; What codec is used for screen recording?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-5fps-openh264. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-5fps-openh264
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-5fps-openh264,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-5fps-openh264},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-5fps-openh264},
note = {Source note agent-screen-recording-aws-5fps-openh264, checked 2026-10-02}
}