Webex Calling (Flex) + Service Level Agreement

Publisher

Verizon

URL

https://www.verizon.com/business/service_guide/reg/webex-calling-sla.pdf

Published

2024-09-24

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Verizon copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• Verizon's Webex Calling (Flex) SLA commits to 99.99% monthly availability and offers credits equal to the MRC for impacted users for the portion of the month affected by downtime. in context
• Under Verizon's Webex Calling (Flex) SLA the customer must open a trouble ticket within 24 hours of the incident and submit a written credit request within 30 business days after the month in which the SLA was missed; force majeure failures earn no credit. in context
• Verizon's Webex Calling (Flex) SLA caps credits at 5% of the customer's Webex Calling MRC for the month and gives no credit for services installed less than one full calendar month. in context

Cite this source record

APA

WarmTransfer. (2024, September 24). Webex Calling (Flex) + Service Level Agreement. WarmTransfer. https://warmtransfer.net/knowledge/sources/verizon-webex-calling-flex-sla

BibTeX

@misc{warmtransfer-verizon-webex-calling-flex-sla,
  title  = {Webex Calling (Flex) + Service Level Agreement},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/verizon-webex-calling-flex-sla},
  note   = {Verizon, accessed 2026-09-24}
}