Partner operations guide

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/en-us/article/ntqlhe1/Partner-operations-guide

Published

2026-08-31

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In urgent or emergency cases such as a severe security vulnerability fix or certificates nearing expiry, the Dedicated Instance maintenance window cannot be changed. in context
• The Webex Partner operations guide is written for partners supporting Webex Calling Dedicated Instance and states no availability percentage and no service credits. in context
• For Dedicated Instance, Cisco gives the partner written notice at least 10 calendar days in advance of planned maintenance that will disrupt customer calling ability. in context
• A Dedicated Instance partner may reschedule a planned upgrade once, up to a week before the scheduled upgrade. in context
• The Dedicated Instance guide sets regional maintenance windows of 9 p.m. to 6 a.m. local time Monday to Friday, with weekends used for infrastructure maintenance only. in context
• Dedicated Instance partners enrolled in Maintenance and Outages notifications receive Control Hub alerts for the declaration and resolution of outages to core services. in context
• For Dedicated Instance incidents, Cisco provides remediation and a high-level root cause analysis and does not include detailed infrastructure-level information in the RCA. in context
• The Dedicated Instance partner operations guide states no delivery deadline for the root cause analysis. in context
• For a Severity 1 Dedicated Instance case, Cisco and the partner commit any necessary resources 24x7; Severity 2 to 4 commit resources during Standard Business Hours. in context
• Dedicated Instance support response targets are 15 minutes for Severity 1 and 30 minutes for Severity 2. in context
• Cisco's stated standard is to meet the Severity 3 and Severity 4 response times at least 95% of the time. in context
• Dedicated Instance support response targets are 1 business day for Severity 3 and 3 business days for Severity 4. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Partner operations guide. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ntqlhe1-di-partner-operations-guide

BibTeX

@misc{warmtransfer-cisco-help-ntqlhe1-di-partner-operations-guide,
  title  = {Partner operations guide},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ntqlhe1-di-partner-operations-guide},
  note   = {Cisco (Webex Help Center), accessed 2026-09-24}
}