Source note · The Webex Calling Detailed Call History API

Detailed Call History Interaction ID ties together multiple call patterns linked by a service interaction, and Cisco's worked example is a consult and transfer: when a user holds an active call, places another call from the same app or device and then transfers the original call, both calls share the same Interaction ID.

Checked 2026-09-15

Example for consult and transfer call flow— When a user places an active call on hold, initiates another call from the same app or device, and then transfers the original call, both calls share the same Interaction ID.

Vendor: Cisco
Product: Webex Calling
Subsystem: Detailed Call History API
Deployment: not restricted
Region: not restricted
Release range: not restricted
Checked: 2026-09-15

Sources

Reports: Detailed Call History — Get Detailed Call History — Cisco Systems, Inc. (developer.webex.com) · tier 2 current vendor documentation · spec.responses.200 schema, Interaction ID description

Cite this note

APA

WarmTransfer. (2026, September 15). The Webex Calling Detailed Call History API: source note wxcdrapi-interaction-id-spans-a-consult-and-its-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdrapi-interaction-id-spans-a-consult-and-its-transfer

BibTeX

@misc{warmtransfer-claim-wxcdrapi-interaction-id-spans-a-consult-and-its-transfer,
  title  = {The Webex Calling Detailed Call History API: source note wxcdrapi-interaction-id-spans-a-consult-and-its-transfer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcdrapi-interaction-id-spans-a-consult-and-its-transfer},
  note   = {Source note wxcdrapi-interaction-id-spans-a-consult-and-its-transfer, checked 2026-09-15}
}

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