A Cisco blog on Webex Contact Center (updated 2025-08-19) states that Webex's multi-AZ infrastructure supports 99.999% uptime for the contact center.

Checked 2026-09-24

Webex's resilient, multi-AZ infrastructure supports 99.999% uptime
Vendor
Cisco
Product
Webex Contact Center
Subsystem
service availability
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Webex service level agreements and objectives: source note webex-sla-commitments-cc-multi-az-five-nines. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-sla-commitments-cc-multi-az-five-nines

BibTeX

@misc{warmtransfer-claim-webex-sla-commitments-cc-multi-az-five-nines,
  title  = {Webex service level agreements and objectives: source note webex-sla-commitments-cc-multi-az-five-nines},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-sla-commitments-cc-multi-az-five-nines},
  note   = {Source note webex-sla-commitments-cc-multi-az-five-nines, checked 2026-09-24}
}

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