Real-time transcription is enabled per queue and needs a Start Media Stream activity in the flow.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center - Webex AI Quality Management
- Subsystem
- AI quality management enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Enable AI Quality Management Features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Enable AI Quality Management Features in Control Hub for Webex Contact Center - Real-time Transcriptions
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-rt-transcription-media-stream. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-rt-transcription-media-stream
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-rt-transcription-media-stream,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-rt-transcription-media-stream},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-rt-transcription-media-stream},
note = {Source note webex-cc-wfo-rt-transcription-media-stream, checked 2026-09-24}
}