If no Recording Control activity is configured in the flow and recording is set to Yes at any one of the tenant, queue or recording schedule levels, the call is recorded.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer recording consent
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand Routing and Queueing in Webex Contact Center - Recording Control activity precedence
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-no-activity-any-yes. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-no-activity-any-yes
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-no-activity-any-yes,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-no-activity-any-yes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-no-activity-any-yes},
note = {Source note webex-cc-wfo-no-activity-any-yes, checked 2026-09-24}
}