If no Recording Control activity is configured in the flow and recording is set to No at all of the tenant, queue and recording schedule levels, the call is not recorded.
Checked 2026-09-24
If the Recording Control activity is not configured in the flow, and a configuration is set to No at all levels such as tenant, queue and recording schedule, the call is not recorded.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer recording consent
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand Routing and Queueing in Webex Contact Center - Recording Control activity precedence
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-no-activity-all-no. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-no-activity-all-no
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-no-activity-all-no,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-no-activity-all-no},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-no-activity-all-no},
note = {Source note webex-cc-wfo-no-activity-all-no, checked 2026-09-24}
}